跨境电商常见问题邮件回复「外贸客户不回邮件怎么办」

相信很多做跨境电商的朋友，都遇到过自己的账号因为各种原因，被平台封账号了，或者账户的钱被冻结了，总之很多坑等着卖家，但是遇到这样的事情，有没有挽回的余地呢，当然合理处理，还是有很大的希望可以挽回损失的。接下来就跟大家分享下，如何用一份邮件解决您可能遇到的问题。

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账户申诉要点：

申诉步骤： 1. 找出根本原因，承认错误，认真写改进计划，计划涉及，物流，包装，产品，质检，尤其是找到产品的问题 2. 立即的改善计划 3. 长期的运营规划来避免类似问题再次发生。 在POA中要包括以上三点 同时提供制造商信息或者产品安全报告来支持你的POA。 写申诉计划尽量不要用模板，用模板很容易不通过，要根据自己的情况，清晰表达自己的问题就好.

常见账号审核或申诉需要联系的邮箱：

申诉的联系邮箱

模版一，根据自己的内容改：

Dear amazon: we receive the message said that'you may no,longer sell on amazon,com,because of rights owenr complaints about items that infringe their intellectual property rights.' As a honest seller on amazon,we are confused about this question. We do not sell the items which infringe other intellectual property rights. We only have 15 orders after we register our account, and the order ID is:................ These buyers which received the package did not file a claim or send us the message report the items, and theexterior quality and package of the items are all meet the requirements of amazon,and our listing and the desceriptions are not infringe other intellectual property rights. Althouge we do not infringe other intellectual property rights,we will ask our factory strengthen quality control and we will strengthen the study of the Amazon policy and intellectual property information.

模版二，侵权模版申述：

Dear seller performance team Terribly sorry for trouble caused to you We are aware that we have serious mistakes in the sale, we are sorry, we have proved to the customer a bad buying experience. In order to launch our store in the Amazon, we did a lot of preparation work ① send some samples to Amazon storage ② Our brand is a registration application And worked with Amazon sales manager Mr. Hu with a lot of details, including what can and can not do. Now that we are ready for our bulk product, as long as our account is restored, we want to send our products and use FBA as soon as possible First, we provide you with a thorough review of the information, and we would like to provide the following information: Our company's information: Company Name: GuangZhouShi YiZhuoManShengWuKeJi Company Limited Address: China China Guangzhu YueXiuQuGuangYuanXiLu 121HaoAnHuaMeiBoChengShouCen 510010 Phone number: 15698322822 Supplier Information: Supplier Name: Zhanwei Lighting Factory, Henglan Town, Zhongshan City Address: Zhongshan City, Guangdong Province, China Town, Zhongshan City, the new town of the town of 619 No. 10 Phone number: 18676162696 Website: https: //detail.1688.com/offer/42754680300.html? Spm = a360q.9889319.0.0.ejzIe0。

另外很多平台要提供你的发票，你不知道如何处理，或者不知道模板的，这里也跟大家分享下模板的案例：

发票模板

日差回信的：二十三天查询不到跟踪信息的（没挂上号除外。没挂上号的点妥投，等老外来找）

Dear customer
Thanks for your order (加订单号），and i am deeply sorry to say that your tracking number (
加跟踪号） show your order is abnormal, maybe it has been lost ,sorry for the inconvenience we
caused ,in order to solve this problem, we supply you two solutions :
1. We immediately give you a resend.
2.we will give you a full refund .
please consider it then tell me which solution you prefer to , your reply will be appreciated ,
have a nice day!

二十八天在路上的：

"Hello Dear Customer
Thanks for you contact us , i am sincerely sorry to take you so long time ,almost all the order will come on time ,but sometimes due to transport reasons, some package will be delay ,your package is one of them , please be patient to wait a few days ,this is your tracking number (加跟踪号）,the tracking site is :(加跟踪网站） ，you can track it anytime , thanks for your comprehension, if you have any problems , please feel free to contact us , have a hapy life !

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